Our Team

At Vela Smart INC, we are a team of passionate innovators, engineers, and AI specialists dedicated to revolutionizing smart home technology. Our experts bring together years of experience in artificial intelligence, home automation, and cybersecurity to deliver cutting-edge solutions that make homes safer, more efficient, and seamlessly connected.

Meet Our Leaders

👨‍💻 Eric Wayne Gravely III – Founder & CEO
With a vision to create smarter and more intuitive homes, Eric Wayne Gravely III leads Vela Smart INC with expertise in AI and home automation. His dedication to developing advanced, user-friendly solutions drives our mission forward.

🤖 AI & Technology Experts
Our engineers and AI specialists continuously refine and enhance our self-learning systems to ensure your home stays ahead of the curve in smart technology.

🔧 Customer Support & Installation Team
Our dedicated support and technical teams are here to guide you every step of the way, from setup to troubleshooting, ensuring a smooth and hassle-free experience.

Service Policy

At Vela Smart INC, we are committed to providing top-tier service and ensuring customer satisfaction. Below are the terms and policies governing our services:

1. Service Coverage & Availability

Our AI-powered smart home solutions are available nationwide.
Customer support is available 24/7 via email at [email protected] and phone at (540) 293-6656.
Professional installation services may be available depending on your location.

2. Installation & Setup

Many Vela Smart products are designed for easy DIY installation, with detailed setup guides available on our website.
For advanced integrations, we offer professional installation upon request.

3. Product Warranty & Repairs

All Vela Smart devices come with a one-year limited warranty covering manufacturing defects.
If a product is found to be defective, we will provide a repair, replacement, or refund based on our warranty terms.
Customers must provide proof of purchase for warranty claims.

4. Returns & Refunds

We offer a 30-day return policy for unused products in their original packaging.
Returns due to defects will be fully refunded or replaced at no additional cost.
Customers are responsible for return shipping fees unless the return is due to a product defect.

5. Data Privacy & Security

Vela Smart INC is committed to protecting your personal data and home automation settings.
We use end-to-end encryption and industry-standard security protocols to ensure your information remains safe.
We do not sell or share your personal data without consent. For full details, please review our Privacy Policy.

6. Service Support & Maintenance

We provide free software updates to enhance security and performance.
Our support team is available to assist with troubleshooting and resolving technical issues.

7. Changes to Our Service Policy

Vela Smart INC reserves the right to update this Service Policy as needed.
Any changes will be communicated via our website and customer email notifications.

For any inquiries or assistance, please reach out to our team at (540) 293-6656 or [email protected].