At Vela Smart INC, we prioritize your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website (www.velasmart.org) or use our smart home solutions.
1. Information We Collect
We collect various types of information, including:
a. Information You Provide
- Contact details (name, email address, phone number, mailing address)
- Account registration details (username, password)
- Payment and billing information (if applicable)
- Customer support inquiries and feedback
b. Automatically Collected Information
- IP address and browser type
- Device information (operating system, unique device identifiers)
- Website usage data (pages visited, time spent, interactions)
- Smart home device usage data (if connected to our services)
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze website performance, and personalize content. You can manage cookie settings through your browser preferences.
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide and improve our smart home solutions
- To personalize user experiences and optimize system automation
- To enhance website functionality and troubleshoot technical issues
- To communicate updates, promotions, and service-related notifications
- To ensure security and prevent fraudulent activities
- To comply with legal obligations and regulatory requirements
3. How We Share Your Information
We do not sell or rent personal data. However, we may share information with:
- Service providers assisting in website hosting, payment processing, and security
- Business partners for integrating third-party smart home applications
- Legal authorities when required by law or to enforce our terms of service
4. Data Security
We implement advanced security measures to protect your data from unauthorized access, loss, or misuse. While we take extensive precautions, no system is 100% secure. Please use strong passwords and avoid sharing account details.
5. Your Privacy Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information
- Restrict or object to data processing
- Withdraw consent for marketing communications
- Request data portability (where applicable)
To exercise your rights, contact us at [email protected].
6. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage users to review their policies before providing personal information.
7. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or business practices. Any significant changes will be communicated via our website or email notifications.
8. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
📍 Vela Smart INC
📍 3533 Ferncliff Ave NW Apt 49, Roanoke, VA 24017
📧 [email protected]
📞 (540) 293-6656